1、Volume3/Number21http//isedj/org/3/21/August4/2005Inthisissue/Campus-WideIntegratedInformationSystemImplementation/ACaseStudyLiangCheeWeeLutherCollegeDecorah/IA52101/USAAbstract/Acampus-wideinformationsystemisamajorundertakingregardlessofthesizeoftheinstitutionespeciallywhenthelegacyinfrastructurewas
2、oneof“bestofbreed”approachforeachadministrativeunit/Transitioningfroma“silo”approachtoanintegratedstrategyrequiresachangeinthinkingandprocesses/Theprojecttoimplementanintegratedinformationsystembeganinthespringof2000atLutherCollege/Inspringof2004/allthemajormodulesofthenewintegratedsystemwereputinpl
3、ace/Thechallengesfacedalongtheway/thebenefitsharnessed/andthelessonslearnedwillbediscussed/Overall/theprojectwasontimeandwithinbudget/Keywords/campus-wide/integrated/informationsystem/implementationRecommendedCitation/Wee(2005)/Campus-WideIntegratedInformationSystemImplementation/ACaseStudy/Informat
4、ionSystemsEducationJournal/3(21)/http//isedj/org/3/21//ISSN/1545-679X/(AlsoappearsinTheProceedingsofISECON2004/2415/ISSN/1542-7382/)ThisissueisontheInternetathttp//isedj/org/3/21/ISEDJ3(21)InformationSystemsEducationJournal2TheInformationSystemsEducationJournal(ISEDJ)isapeer-reviewedacademicjournalp
5、ublishedbytheEducationSpecialInterestGroup(EDSIG)oftheAssociationofInformationTechnologyProfessionals(AITP/Chicago/Illinois)/ISSN/1545-679X/Firstissue/8Sep2003/Title/InformationSystemsEducationJournal/Variants/ISEducationJournal；ISEDJ/Phys-icalformat/online/Publishingfrequency/irregular；aseacharticl
6、eisapproved/itispublishedimmediatelyandconstitutesacompleteseparateissueofthecurrentvolume/Singleissueprice/free/Subscriptionaddress/subscribeisedj/org/Subscriptionprice/free/Electronicaccess/http//isedj/org/Contactperson/DonColton(editorisedj/org)2005AITPEducationSpecialInterestGroupBoardofDirector
7、sStuartA/VardenPaceUniversityPastPresidentPaulM/LeidigGrandValleyStUniv2005EDSIGPresidentDonColtonBYUHawaiiVicePresidentRonaldI/FrankPaceUniversitySecretary/2005KennethA/GrantRyersonUniversityDir2002-2003/2005AlbertL/HarrisAppalachianStUnivJISEEditorJeffreyHsuFairleighDickinsonDirector/2004-2005Dena
8、JohnsonTarletonStateUnivMembership/2005JensO/LiegleGeorgiaStateUnivDirector/2003-2005MarcosSivitanidesTexasStSanMarcosDirector/2004-2005RobertB/SweeneyUofSouthAlabamaTreasurer/2004-2005MargaretThomasOhioUniversityDirector/2005InformationSystemsEducationJournalEditorialandReviewBoardDonColtonBrighamY
9、oungUniversityHawaiiEditorThomasN/JanickiUniversityofNorthCarolinaWilmingtonAssociateEditorAmjadA/AbdullatWestTexasA&MUSamuelAbrahamSienaHeightsURobertC/BeattyNIllinoisUnivNeelimaBhatnagarUPittJohnstownTondaBoneTarletonStateUAlanT/BurnsDePaulUniversityLuciaDettoriDePaulUniversityRonaldI/FrankPaceUni
10、versityKennethA/GrantRyersonUnivRobertGrenierAugustanaCollegeOwenP/Hall/JrPepperdineUnivMark(Buzz)HenselUTexasArlingtonJamesLawlerPaceUniversityJensO/LiegleGeorgiaStateUTerriL/LenoxWestminsterCollDeniseR/McGinnisMesaStateCollegePeterN/MesoGeorgiaStUnivThereseD/ONeilIndianaUnivPAAlanR/PeslakPennState
11、UnivRobertB/SweeneyUofSouthAlabamaWilliamJ/TastleIthacaCollegeMargaretThomasOhioUniversityJenniferThomasPaceUniversityStuartA/VardenPaceUniversityCharlesWoratschekRobertMorrisUnivEDSIGactivitiesincludethepublicationofISEDJ/theorganizationandexecutionoftheannualISECONconferenceheldeachfall/thepublica
12、tionoftheJournalofInformationSystemsEducation(JISE)/andthedesignationandhonoringofanISEducatoroftheYear/TheFoundationforInformationTechnologyEducationhasbeenthekeysponsorofISECONovertheyears/TheAssociationforInformationTechnologyProfessionals(AITP)providesthecorporateumbrellaunderwhichEDSIGoperates/
13、cCopyright2005EDSIG/Inthespiritofacademicfreedom/permissionisgrantedtomakeanddistributeunlimitedcopiesofthisissueinitsPDForprintedform/solongastheentiredocumentispresented/anditisnotmodifiedinanysubstantialway/c2005EDSIGhttp//isedj/org/3/21/August4/2005ISEDJ3(21)Wee3Campus-wideIntegratedInformationS
14、ystemImplementation/ACaseStudyLiangCheeWeeEconomicsandBusinessDepartmentLutherCollegeDecorah/IA52101AbstractAcampus-wideinformationsystemisamajorundertakingregardlessofthesizeoftheinstitutionespeciallywhenthelegacyinfrastructurewasoneof“bestofbreed”approachforeachadministrativeunit/Transitioningfrom
15、a“silo”ap-proachtoanintegratedstrategyrequiresachangeinthinkingandprocesses/Theprojecttoimplementanintegratedin-formationsystembeganinthespringof2000atLutherCollege/Inspringof2004/allthemajormodulesofthenewintegratedsystemwereputinplace/Thechallengesfacedalongtheway/thebenefitsharnessed/andthelesson
16、slearnedwillbediscussed/Overall/theprojectwasontimeandwithinbudget/Keywords/campus-wide/integrated/informationsystem/implementation1/INTRODUCTIONAnenterpriseinformationsystemprojectis“amassiveundertakingfraughtwithrisks”(GossmanandWalsh2004)/Besidesthetechnicalaspectsoftheproject/care-fulplanningand
17、thehumanfactor(BarkerandFrolick2003)mustalsobeconsidered/Managementsupportisalsocrucialbecauseitaffectsthesuccessoftheproject(Hammersmith2004；HavelkaandLee2002)/Earlyinthespringof2000/LutherCollegeformedataskgrouptoinvestigatehowbesttoreplacethelegacyinformationsystemssupportingFinance/HumanRe-sourc
18、es/andPayroll/TheFinanceinformationsystemwasinternallydeveloped/Thegoalwastocontinuethecolleges“bestofbreed”approachtosupportadminis-trativeinformationsystems/Figure1showsthediffer-ent“silosofinformation”underthe“bestofbreed”ar-chitecture/Afterinvestigatingthevariousoptions/thetaskgrouprecommendedto
19、thecollegeadministrationthatitshouldadoptanintegratedinformationsystemsapproachinstead/Overtime/thecostof“bestofbreed”systemswasnearlyasmuchasanintegratedone/Be-sides/thecollegewouldhavetoconnectallthe“silo”systemsintimetocomeandthechallengeandcostsofintegratingthevariousplatformscouldbehigh/Theadmi
20、nistrationendorsedthetaskgroupsrecommenda-tionandbelievedanintegratedsystemwouldprovideahigherqualityofservicetoalltheconstituentsanden-ablethecollegetobettermanageitstechnologyex-penses/InSeptember2000/arequestforproposal(RFP)wascompletedandsenttoappropriatevendors/Thevendorswererequestedtorespondt
21、otheRFPbytheendofOc-tober2000/ThevendorsreportswerereviewedandseveralwereinvitedtocampustopresenttheirsystemandaddresstheneedsoutlinedintheRFP/Theselectedvendorsalsoprovidedinstitutionsthatwereusingtheirsystemforreferencecheckingpurpose/Afterevaluatingthevariousvendors/Datatel/Inc//“aleadingprovider
22、ofinformationmanagementsolutionsforhighereduca-tion/”headquarteredinFairfax/Virginia//wasselectedtohelpLutherCollegetoimplementanintegratedin-formationsystem()/Figure1SilosofinformationBEFOREimplementationc2005EDSIGhttp//isedj/org/3/21/August4/2005ISEDJ3(21)Wee42/THEINTEGRATEDSYSTEM/DATATELAnintegra
23、tedinformationsystem/asthenamesuggests/aimstoenablethevariousadministrativeunitstosharedataandcommunicatemoreeffectivelyandefficientlywithoneanother/Theunderlyinginfrastructureisthesameforeveryunit/TheDatatelinformationsystemconsistsofthefollow-ingmodules/Technical/oHard/SoftwareInstallationoProcess
24、ImprovementoTrainingRoomoConversionCoreoCommunicationsManagement/RulesHumanResourcesoPayrolloPersonneloFacultyContractsFinancialoGeneralLedgeroAccountsPayable/PurchasingoFixedAssetsoProjectAccountingoBudgetManagementStudentSystemoAdmissions/RecruitmentoCurriculumManagement/FacultyInformationoAcademi
25、cRecords/RegistrationoAccountsReceivables/CashReceiptsoFinancialAidoDegreeAudit/AdvisementoResidenceLifeoActivitiesandEventsoCampusOrganizationsBenefactoroIndividual/OrganizationsoGiftsandPledgeProcessingoCorrespondenceControloCampaignManagementoMajorProjectsToolsoSafarioWebadvisorEachmodulewentthro
26、ughthefollowingphases/Planning/Thisincludedaprocessmappingexercisewhereeachadministrativeunitidentifiedthedataflowandthesupportingprocesses/Thisexercisealsoenabledthevariousunitstounderstandvaluechainandhowinterconnectedtheywereintheirdailyoperations/Training/ThisphaseallowedaDatatelconsultanttoshow
27、thevariousfeaturesinamodulesothatthetargetadministrativeunitwouldunderstandwhattheirmodulecoulddoforthem/Decisionmaking/Aftertraining/thisphasere-quiredtheadministrativeunittoidentifywhatfea-turestheywouldneedandwhattheywouldwanttohave/Notallfeatureswereneededbytheadminis-trativeunit/Consulting/This
28、phaseenabledtheadministrativeunittovisitwiththeDatatelconsultanttoexaminehowtheDatatelmoduleandexistingdatacouldbesetuptosupporttheirneeds/Testing/Thetestinginvolvedusingrealdatafromtheadministrativeunittopopulateatestaccountsothatvariousprocessescouldbeevaluated/Testingwasdonethreetimesoverseveralm
29、onthswitheachtestmorecomprehensivethanthepreviousone/Live/Whentestingwascompletedsuccessfully/themodulewasreadytobeintroducedtotheusers/Thehardpartisnotdone；itisjustbeginning/Alongtheway/userinputwassolicitedsothatthesys-temwouldbeusefultotheusers/IntheStudentmod-ules/forexample/facultymembersandstu
30、dentswereshownprototypesofthefeatures/andhands-ontestingbyuserswereconducted/Thefeedbackwasincorpo-ratedinthenextroundoftesting/SincetheDatatelsystemhasmanymodules/eachmod-ulewasphasedinovertimewitheachhavingadifferentstartdateandlivedate/AfterDatatelwasselectedasthevendor/theinformationtechnologype
31、rsonnelatLu-therCollegeworkedwiththeDatatelconsultantstopre-parethetechnicalinfrastructure/TheHardwareandSoftwareInstallationmodulewentliveinMay2001andtheplatformwasinplacefortherestofthemodules/TheConversionsmoduleplayedasupportingrolewhenthevariousadministrativeunitsneededtheirdatacon-vertedfromth
32、elegacysystemtotheDatatelsystemtest-ingandimplementationpurposes/TheHumanRe-sourcesmoduleswentliveinJanuary2002/followedbytheFinancialmodulesinJune2002/TheStudentSys-temmodulesaffectedthemostadministrativeunitsandtheAdmissions/RecruitmentmodulewentliveinJuly2002andtherestofthemodulesinthefirstquarte
33、rof2003/TheBenefactormodulesfinallywentliveinspringof2004/Witheachmodulegoinglive/acelebra-tionwasheldtomarkedthemilestone/Besidesac-knowledgingtheworkofthemoduleteammembersateachpubliccelebration/itwasawaytoinformthecam-pusoftheprogressofaphasedimplementationofthesystem/Itwasalsoareminderthatgoinglivedidnotmeanprojectaccomplished/Thenextchallengingstepwastohelptheuserstoharnessthebenefitsoftheinte-gratedsystem/Figure2showstheintegratedsystemperspective/c2005EDSIGhttp//isedj/org/3/21/August4/2005
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